A Recognized and Respected Business


[Ambiance] wanted to give women a place to shop for sexy items without feeling uncomfortable or having to go to a sleazy adult store. In the last quarter-decade, [President Jennifer] Downey has built Ambiance into a mini-empire, attracting thousands of women, men and couples looking to add excitement to their live lives.

The Plain Dealer, February 2006

Known as “The Store for Lovers,” Ambiance offers people the opportunity to enhance their love lives and provides them with products that help them to express affection for each other.

Northern Ohio Live, November 2001


“Jennifer (Downey) has transcended her passion and drive to her staff, which few can accomplish. This is why Ambiance has such an impressive array of honors from some very distinguished people.”

Howard Broad

Priviledged to be alongside companies as Continental Airlines, The Ritz Carlton Hotel, and the Cleveland Clinic, Ambiance is the only retailer with 5-time honors at Smart Business’ annual World Class Customer Service Awards. Singled out for its “Best Training Systems,” and being “The Great Escape,” Ambiance’s commitment to the customer transcends the store experience.



“From its Great Lovers Club, to its ‘Think Like a Customer’ training philosophy and thirteen mandatory service standards, everything this organization does is aimed at ensuring its customers achieve a more loving, passionate relationship... essentially, a Great Escape.”

Duston S. Klein
Executive Editor
Smart Business Magazine

“Excellent customer service and employees are very knowledgeable They made my shopping experience fun. Thanks to the Wilson Mills store staff!”

Valued Customer Adrienne B., 2009

In addition to great service, Ambiance enjoys honors from the NE Ohio business community for its corporate model. With awards for business practices (Innovation in Business Award 2002-3) and outstanding growth (Case Western Weatherhead 100 2003-4), Ambiance’s success is recognized far beyond its bottom line.


“Whether it is charitable donations to schools and community organizations, offering time for workshops on customer service and marketing, or going the extra step to satisfy a customer, Ambiance is an asset to our community.”

Steve Millard
COSE President & Executive Director